FAQ

Who Is Luckwearer
Are you a real company? Where is your store located ?
We are a physical garment factory in Monterrey. Our primary target markets are North America and Europe.
Do you have a phone number ?
Sorry, due to our global customer base, it's impractical to use phone calls for all customer service inquiries. email communication is most crucial as email interactions is trackable. We strive to respond immediately, even on Saturdays and Sundays. Responses via email will be sent within a maximum of 12 hours. According to our company policy, customer service representatives who take longer than 12 hours to respond to customers will be fined.
How do I know that your site is legit?
I'm sorry, but I can't invite you to visit our factory. However, please check our domain name, which was registered several years ago. If we weren't interested in long-term business, we would constantly change our domain and brand name. Of course, I can also send you some actual photos of our company and warehouse for your reference. However, there are many unscrupulous sellers online who show beautiful clothes in false photos and then send low-quality items, ignoring requests for refunds. We only want to establish a serious brand and engage in long-term business.
Account
Do I need to create an account to order?
To place an order, you need to have a registered account at luckwearer.com. It’s really easy to create one and it means that you won’t have to fill in your details every time you shop with us.
Will I frequently receive marketing emails if I register an account?
Our primary goal is to disturb our customers as little as possible. Essentially, apart from major discount event notifications, you'll receive order notifications, shipping updates, and other emails related to your orders. You won't receive any other spam emails from us.
How do I create an account?
Signing up for a Luckwearer account is quick and easy: simply click on 'Account - Create an account', enter your name, email address, and password, and then you're ready to log in and start shopping. Plus, as a new user, we'll gift you 5 coins. By clicking this icon on the right side of your screen, you can exchange them for a $5 discount code at our 'Coin Exchange Center'. You can use this discount code when checkout.
How do I change my password?
If you need to change or reset your password just follow the on-screen instructions via the "Forgot password?" link on the login page. If you forgot your password, you will need to enter your email address and hit send. You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder). Click on the link in the email when you receive it, and you’ll be prompted to enter a new password. You can then use the new password to login to your Luckwearer account.
Could you please help me understand why I am unable to log out of my account?
Sometimes this can happen, primarily due to the website caching mechanism we use. If you really need to log out, please clear your browser's history and cookies.
FAQs Before Order
Do you offer any discounts for new users?
For a new user, we'll gift you 5 coins. By clicking this icon on the right side of your screen, you can exchange them for a $5 discount code at our 'Coin Exchange Center'. You can use this discount code at checkout. even more, you can also earn more gold coins by inviting friends. Then, you can accumulate these coins at the 'Gold Coin Exchange Center' to exchange them for discount coupons or receive a cash refund equivalent from Paypal to the value of the discount coupons.For every friend you invite who makes a purchase, you will receive $10 in cash, and your friend will save 10% on their shopping. for more details please click this link
I forgot to use my discount code. Can I get a refund?
All of our discount codes are sourced from Lily. If you forget to use it, you can use your discount code next time.
What is the shipping cost? Do you offer free shipping?
We offer free shipping worldwide, with no minimum purchase required. This is one of our unique features.
Which countries can you ship to?
80% of our products are sold to the United States. Of course, shipping to Canada, Australia, New Zealand, and some European countries is no problem either. As long as you can select your country and region when placing an order, it means you can purchase from us and receive the products. If your country or region is not selectable, it indicates that our current logistics channels are unable to ship to your location.
Why i can't choose my country when checkout?
We ship worldwide but not contain all countries. If you do not see your location during checkout, that mean we can't sell to your country.
I have to pay customs and import tax or do you cover them?
We have already pre-paid these fees. If you are still charged, please send us an email. After verification, we will refund you these money.
Can you please send me a catalog of your products?
Sorry, we don't have catalog now but we will do that in the future.
What payment method do you accept? Is that secure?
We accept all debit/credit cards & payments via PayPal. Yes. 100% secure. When you pay online at luckwearer.com, you can be confident you are in a secure environment. We do not store any credit card or other financial information. All payments are processed by Paypal. luckwearer.com also uses the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
Do you offer cash on delivery payment options?
Sorry, we do not support this method of payment.
Can your website display in a language I am familiar with, and can the currency be shown in my preferred currency?
Normally, our website is programmed to automatically adjust to the language set in your browser, displaying in a language you are familiar with. The currency will also be shown based on your local currency. If you find that prices are not displayed in your local currency (default is USD), return to the bottom Navigation Menu to switch to your local billing currency.
Are you registered with the better business bureau (BBB)?
Sorry, as a newly established brand, we are not yet able to apply for inclusion in the BBB (Better Business Bureau) directory.
FAQs After Order
If I'm not satisfied with your products or services and want to leave a review on your website or social media pages, will you delete the comments?
Absolutely, we solemnly promise not to delete any genuine customer comments, regardless of whether they are positive or negative. Additionally, you can also make complaints on third-party platforms like Trustpilot or contact your lawyer. These are all within your rights. However, we reserve the right to respond to your comments based on the actual situation.Of course, if you are satisfied with our services, we hope you'll share your experience with your friends. Such sharing is also rewarded. For more details, please refer to this link.
I didn't authorize this purchase. My daughter who's 10 years old did this without permission. She went into my account and placed an order. can you cancel this order?
No problem, but we need you to email us or contact us via Facebook Messenger within 2 hours after placing your order. We will refund your money, but if it's beyond this time frame and the product has already gone into production, we won't be able to cancel the order and issue a full refund. We hope you understand. Additionally, the 2-hour window is based on the time you contact us, not the time we respond to you. Often, we may not contact you immediately, but as long as you reach out within 2 hours, your order will be canceled. If we fail to check our emails in time and your order goes into production, we will bear that loss.
If I'm not satisfied with the product I receive or if it doesn't arrive for a long time, can I file a complaint directly with PayPal?
Of course, that is your right. However, we encourage you to contact us first, rather than filing a complaint directly with PayPal. Although we will handle it fairly regardless, complaints made to PayPal can have a significant impact on our business. We appreciate your understanding.
Shipping/Returen/Exchange
What will be included in the package I receive?
Your package should include: all the clothing items you purchased, an invoice detailing your purchases for verification, a 'Return and Exchange Instruction' sheet, and a small tape measure as a complimentary gift.
What should I be aware of when placing an order?
Before confirming your order, please ensure all your order information is correct, such as size and model. Additionally, ensure the accuracy of your delivery information, including the correct street address, house number, apartment number, postal code, city, state/province, phone number, and email address. After submitting your order, you will typically receive an order confirmation email. Please double-check all the aforementioned details in the confirmation email. If you find anything that needs to be corrected, contact us within 2 hours. Within the first two hours after placing your order, you can modify any information or cancel the order. After two hours, you will no longer be able to modify the order details. However, you can change your delivery contact information up until you receive the shipping notification email. For significant or unclear orders, our customer service team will proactively send you an email to confirm the order details, so please respond promptly. Finally, 90% of our orders are shipped within 24 hours.
Can i cancel / amend my order?
You can cancel or amend your order within 2 hours upon placing your order. To cancel or amend your order, please email us at support@luckwearer.com for us to process them for you. Unfortunately, any orders past 2 hours will be registered onto our system and we will not be able to cancel them.
Can you do next day shipping or expedient shipping
We do not offer expedited shipping services. All orders are shipped for free and are processed uniformly. Therefore, if you have specific needs, please plan and place your order in advance. Our order processing time is 1 nature day, and the shipping time is 7-13 nature days. If you do not receive your package within 14 natural days, 2% of the total order amount will be refunded for each day of delay, up to a maximum of 30% (this compensation policy for undelivered goods within 14 days applies only to the United States, Western Europe). If you still haven't received the product within 30 natural days, or if the tracking information shows no update for 15 days, you have the option to either receive a full refund or to have us reship the order at no additional cost. For reshipping, you'll need to reconfirm your address with us. Of course, we will still provide the agreed upon compensation for the delay .
Is it true that all countries and regions are eligible for a 14-day compensation for undelivered goods??
No, this compensation policy for undelivered goods within 14 days applies only to the United States, Western Europe.
How can I track my order after placing it?
Generally, you will receive a shipping notification email a day after placing your order. By clicking on 'Track My Order' within the email, you can view the logistics information for your order.
What addresses do you not accept?
We do not accept APO, FPO, DPO, PO BOX addresses. Also, some remote areas are not eligible for delayed refund services, If you are not sure for this, you can send us an email to confirm.
Which carrier do you use to send my package?
Varies by country. In the USA, we primarily use USPS, and in the UK, Royal Mail. Other countries have different carriers.
How do I know if my order payment was successful?
As soon as your payment is successful, we send an order confirmation email. You can also log into your account on our website and check under 'Account - My Orders.' If you can’t find your order, it might have failed; please contact us immediately for assistance. If your payment fails, don't worry, the money will usually be automatically refunded to you quickly.
Can I add more products to my order after placing it, or do I need to place a new order?
Sorry, you will need to place a new order. If two orders are placed within a few hours of each other, you can email us to request combined shipping; otherwise, we will ship the orders separately.
It’s been over 2 hours since I placed my order, and I still haven't received a confirmation email. Can I get a refund?
Our products are not pre-printed; printing is arranged after an order is placed. Generally, customers can cancel their orders within 2 hours. After 2 hours, we begin the printing process, and orders can’t be canceled. Please promptly verify the details in your order confirmation email. If there are any inaccuracies, such as incorrect size, color, or print placement, email us immediately. Our company operates 24/7 in three shifts, including weekends, so your email will be promptly addressed. As long as you notify us within 2 hours of placing the order, we will generally assist you, including correcting order details or modifying your delivery information.
After I cancel my order, how long will it take to receive a refund?
Typically, once we approve your cancellation request, you will receive a refund from PayPal within 3 business days. If you haven't received it after 3 business days, please contact us.
How do you usually track shipping information, and can I use the APP "Shop"?
Within 12-48 hours of placing your order, you will receive a shipping email containing detailed shipping information, such as the logistics company, tracking number, and a tracking link. You don't need to download Shop to track it. Our company uniformly use Aftership for tracking and follow-up.
What should I do if I can't find or it's not working with my order number?
Typically, the package is updated promptly during transit. You can track your package on [our website] using your tracking number. If you have any questions about your package, please feel free to contact us at support@luckwearer.com so we can provide further assistance with your order.
If I have already received the shipping notification email, can I still modify the order and delivery information?
Sorry, once you receive the shipping notification email, it means your package has already been dispatched, and we cannot ask the shipping company to single out and return your package from thousands of others. Such an operation would be too costly. Of course, if your address is indeed incorrect, please pay close attention to the tracking link we sent you. When your order is out for delivery, you can directly contact the shipping company to arrange for pickup, ensuring you still receive your package. However, once the package is shipped, ownership transfers to you, and we cannot ask the shipping company to change the delivery address. Therefore, you must promptly contact the shipping company to change the address or pick it up from the post office yourself.
I checked your shipping information, and if it hasn't been updated for a while, does that mean the package is lost?
There can be many reasons for this, including the package being lost or delayed due to force majeure. If you're concerned, you can email us, and we will verify the specific reasons with our carrier. Of course, according to our policy, if there are no updates for more than 15 days, you have the right to choose not to wait and either get a direct refund or ask us to resend the package.
I checked the shipping information and it shows that delivery failed. What should I do?
In our shipping notification email, there's a link for you to directly check the latest shipping information. Please pay close attention to the status of your order's delivery. If the shipping information you see shows 'delivery failed' instead of just not being updated for a long time, you need to promptly contact the relevant courier company with the tracking number we provided to retrieve your package. Common reasons for delivery failure include 'insufficient address', 'without number', 'no one answer', etc. If you cannot retrieve your package within a week, it will be returned to our warehouse.
What should I do if my package is shown as returned to the sender?
If your package is marked as returned to sender, it may be due to incorrect address, no one available to receive it, or it being actively returned for other reasons. You should contact us promptly so we can verify the specific cause. If it's due to an incorrect address, we'll ask you to provide a new address and charge 50% for whole order as reshipping fee. If you actively chose to return the package, please provide the specific reasons, and we will opt for a full refund.
What should I do if the package is marked as received, but I haven't actually received it?
In such cases, we follow a well-established process designed to balance customer satisfaction and prevent potential fraud. The process is as follows:
1,If you haven't received the product, please contact us immediately. We first verify the accuracy of the delivery information provided by the courier company (checking tracking information: we initially review the package tracking details provided by the courier to confirm the delivery status). If we confirm your address is correct and there are no errors in the logistics information, we will provide you with the shipping details and the courier company's contact information. You can directly contact the courier to inquire if there are more detailed delivery information or potential misdeliveries (sometimes, courier tracking systems might erroneously show a package as delivered when it's still in transit).
2,Communication with the customer: Please check your mailbox, security cameras, or ask neighbors to confirm if the package was mistakenly placed elsewhere, hidden in a spot you might not easily find, or taken by a pet to an inconspicuous location.
3,Refund or Reshipment: If we determine that the customer indeed did not receive the goods, they can choose reshipment (but only of the same size and item; changes are not permitted). We place a high emphasis on customer experience, and typically lean towards trusting the customer's account.
4,We firmly believe that a customer-centric approach is crucial for earning a good reputation and customer loyalty. At the same time, we continuously strive to improve our logistics and customer service systems to minimize the occurrence of such issues.
How do I go about exchanging an item I received, and how long will a reshipment take?
If you receive clothes that need to be exchanged, such as due to incorrect sizing, there's no need to send the product back to us. Simply follow the 'Return and Exchange Instruction' sheet included in the package, cut a piece of the clothing, take a photo, and email us your exchange request. We will immediately reship the item. The shipping time for reshipments is the same as regular orders, and you should receive it within 14 days. Reshipments also qualify for delayed delivery compensation.
If I receive a product and just want a refund because I don’t like it, what should I do, and how long will it take to get my money back?
If you receive clothes and decide you simply don’t like them and want a refund, there's no need to return the product to us. Just follow the instructions on the 'Return and Exchange Instruction' sheet included in the package, cut a piece of the clothing, take a photo, and send it to us. After verifying your information, we will issue an immediate refund through PayPal. Typically, we notify PayPal to process the refund right away, and it should not take more than 3 business days. If you haven’t received it after 3 business days, please contact us, and we will follow up with PayPal.
If I want to return a product, can you send me a return label?
We have a better method for returns and exchanges. Please refer to the 'Return and Exchange Instruction' sheet included in our package.
Do you have a local return address? What is the return address on the package?
The return address on the package is our carrier's overseas warehouse address. If you don't prefer to cut off the back neck label for a direct refund, you can also choose to pay for the shipping to return the product to the address on the package. Once our carrier receives it, they will consolidate and return it to our warehouse in Bangladesh for processing. It might take about 15 business days to receive a full refund after we receive the package
Can I donate the clothes to someone in need?
It's commendable that you would consider such an action, and we fully support donating our clothes to charitable organizations like Goodwill. However, due to cost considerations, we cannot offer a full refund in this case. We can refund 50% as a reward for your contribution to charity. We hope you understand. Ideally, we encourage you to measure your chest and waist and select clothes in your preferred fit before purchasing to minimize unnecessary waste and returns.
If I receive a defective product but it's acceptable to me, can I request some compensation instead of a reshipment or cutting the product for a full refund?
Your idea is very reasonable and something we can accommodate. Generally, if you can accept minor flaws, such as a stain that can be washed off, we can negotiate a refund of up to 30% of the total order amount as compensation for the inconvenience.
If I find a problem after using the product, can I still get a refund?
If you notice significant color fading or print peeling after washing, please provide photographic evidence. If you notice significant color fading or print peeling after washing, please provide photographic evidence, you can still receive some compensation from the product where issues were found.
How long do I have to return or exchange an item after receiving it without using it?
After receiving the product, you have a 30-day window to opt for a return or exchange, provided that the item hasn't been worn for an extended period or washed.
FAQs For Products
What fabric are your clothes made of, and do they have any stretch?
T-Shirt fabric: 100% preshrunk cotton. Heavyweight 6.0 oz / 200 gsm single jersey fabric.
Are your fabrics breathable? Is the printed area of the fabric also breathable?
We use cotton jersey material which are breathable.
What printing techniques do you use? Is the printed area of the fabric also breathable?
We use vinyl heat press and screen printing technology.
Is the material thin, can see through it?
Our fabric is made of 40-count pure cotton with a weight of 200 GSM, ensuring it is not overly transparent.
Are all the T-shirts crew neck? Do you have any with a V-neck?
Sorry, all our current black pure cotton T-shirts are crew neck and we don’t have V-necks at the moment. We will be introducing different styles in the future, so please stay tuned.
Will the neckline be very narrow or wide?
Our current designs feature a standard neckline, which is more suitable for men.
Does your fabric shrink? Has it undergone pre-shrinking treatment?
All our fabrics undergo pre-shrinking treatment, so they won’t shrink significantly, whether washed in cold or warm water.
Does your fabric wrinkle easily?
Our fabric has a thickness of 200 GSM and a yarn count of 40, making it less prone to wrinkling. Generally, fabrics with a thickness of less than 160 GSM are more likely to wrinkle.
Could you provide some information about the washing instructions for your clothes?
Wash with similar colours.
Machine wash cold no more than 40℃.
Wash (and dry) inside out.
Use the right (amount of) detergents (DO NOT BLEACH).
Tumble dry low.
Iron on reverse.
Treat stains immediately!
By keeping the above rules in mind you can significantly slow down the natural ageing of your T-Shirts and ultimately prolong their lifespan.
How long can I wear your T-shirts and sweatshirts? Can they last for two years?
With normal wear and washing, they should last for two years without any issues like deformation or damage. the material can withstand up to 200 washes and the print can withstand up to 80 washes without peeling off. you know bad material clothing after a few washes then went like dish rags, very thin and the print did not last long ether.
Do you add any harmful additives to your clothing before shipping?
Our clothing does not include any harmful substances like fabric softeners, fluorescent brightening agents, or color fixatives.
Can you describe your sewing techniques? Are they durable?
Double-needle stitch hems.
Fine ribbed neckline.
Are your printed designs illegal copies? Is there a risk of copyright infringement?
All of our print patterns are collected from the internet. If there is any infringement, please provide clear evidence and send an email to support@luckwearer.com. We will then remove the infringing products from our website.
Are your care labels in English? Can they be changed to other languages?
Yes, our care labels are in English, and we currently do not support displaying them in other languages. Don't worry about this, as you can understand the washing requirements through the symbols on the care label.
Will your printed designs blurry?
Our printed designs are vectorized before printing, so they won't become blurry when enlarged. Please rest assured.
Do the actual product print look the same as the images shown on your website?
The prints shown on the models on our website are effect images created with Photoshop. However, for each product, we also include some photos of the actual print effect, so you can see what the real print looks like.
Can I choose the placement of the print myself, such as on the front, back, or both sides?
When placing an order, you can choose whether the print goes on the chest or the back. However, we do not support printing on both the front and back.
Can I customize the size of the print, or set its vertical position? I don't want the print to be too low, as it would look awkward near the stomach area.
Although we don’t support self-adjustment of print size or adjusting the print's vertical position, our designers fully consider these factors during the design process, ensuring the issues you mentioned do not occur.
How do the sizes run on your products, are they American sizes?
Our clothing are ture to size cut, Standard American size.
How do i find my size? I am 35 years old, 6 ft 4 in and 450 lb, what size is fit for me?
Please carefully review our size chart and the explanatory text below it. The most important thing is to accurately measure your chest and waist size and choose the fit you prefer in terms of tightness or looseness. Additionally, we cannot determine your size based solely on your height and weight, additionally, if you need a tighter fit, please consider choosing one size smaller carefully, as our fabric does not have a high degree of elasticity.
Are they sized for men,women,or are they unisex?
Unisex, normally better for men.
Can I simply choose my size based on the S, M, L labels on the size chart and compare them to the sizes I usually wear?
We do not recommend this approach. We would prefer you to measure your chest and waist to choose the appropriate size. Additionally, our sizing follows U.S. standards, which are not universally applicable, American large would be XL in the UK.
Affiliate (Lily)
What is Lily
Lily is an affiliate marketing plugin embedded in our shop, through which you can earn money. The process is quite simple: share the link generated by Lily on your Facebook, Twitter, Pinterest, Telegram, or via email, Facebook Messenger, WhatsApp to your friends. when they buy from the link you shared, they will receive a 10% discount code. Meanwhile, you will earn a one-time reward of 10 coins for each referral (one coin can be exchanged for an equivalent of one U.S. dollar.). You will receive 10 coins for every new customer you recommend, and these coins will be stored in your Lily account in the form of coins. You can exchange these coins for discount coupons to use on purchases, or click this link Cash Converter to convert them into cash. We will refund the money to you through PayPal based on the redemption value of your discount coupons.
Please click this link for more details.
Click on the small icon on the right side of the screen to enter our Affiliate center (Coin to Coupon center).
How can I use Lily (affiliate plugin) to make money?
Please We have recorded a video to help you understand how to use this plugin:


Please click this link for more details.
When will I receive the reward coins? Is it after someone makes a purchase through the link I shared, or do I get the reward as soon as they register an account?
You will receive the reward only after your friend makes a purchase through the link you shared. You will be notified via email when this happens.
When will my rewards be canceled or deducted?
Your rewards will be canceled if your friend cancels their order after making a purchase.
How long does it take for PayPal to transfer money to me?
This depends on PayPal. Generally speaking, upon receiving your commission withdrawal request, we process it on the same day. From the time you submit the request, it takes no more than 3 business days for you to receive the money.
Do you keep a record of these commission withdrawals? I'm concerned about can't receiving the money.
All vouchers are voided once used, and your withdrawal requests are stored in our system in the form of orders. You can also view them in your order list. Everything is processed in the form of orders, so you won't miss anything.
Can I use all discount codes when exchanging for cash in the 'Cash Converter'? Is the 10% discount code I received through a referral applicable for this?
Sorry, but the percentage-based discount coupons obtained through referrals cannot be used. Only discount coupons exchanged for coins in the Affiliate center (Coin to Coupon center) are recognized and eligible for cash payment. Please keep this in mind.
Is there anything specific I need to be aware of regarding the exchange amount?
Please be aware that our exchange amounts are calculated in multiples of 10, such as $10, $20, up to a maximum of $500. When you want to exchange, carefully check your total coin balance. For instance, if you have 125 coins, you can convert 120 coins into a discount voucher. Then use this $120 discount at the Cash Converter to select a $120 exchange. If you use a $125 discount voucher but choose a $120 exchange value at the Cash Converter, you will only get $120. If you use a $110 discount voucher and select a $120 exchange, your voucher will only deduct $110. In this case, you would need to cancel this order (otherwise, your voucher remains unusable due to being tied up) and place a new order in the Cash Converter for a $110 exchange to use the $110 voucher. I hope my explanation helps you understand and not waste your coins.
What are some key points that I should pay special attention to when using Lily (affiliate plugin) ?
1, once a discount code is generated, it cannot be converted back into coins.
2, one discount code can just be used at one time when checkout.
3, Since the 'Cash Converter' calculates entirely in whole US dollars, please make sure to switch your page to US dollars for conversion. Using other currencies can be very confusing and may easily lead to calculation errors.
4, Therefore, please be cautious in selecting the amount when exchanging coins for discount codes through Lily. Although there are no restrictions on using discount codes, any amount exceeding your purchase is a loss for you. For example, if you choose to exchange for $100, but use a discount code worth $150, then you will have used a $150 discount voucher, but can only be get $100.
5, Sometimes, you might experience a failure when converting gold coins into discount coupons in Lily. Don't worry, just exit and regenerate.
Collaboration
Do you offer wholesale?
Wholesale orders are acceptable. You can directly contact us and let us know your requirements and quantities. We will offer you the best price based on your needs. However, please note that delivery times for wholesale orders may be longer.
Do you accept OEM business?
We also accept OEM orders, but you need to contact us in advance to inform us of your specific OEM requirements and quantities. We will provide you with a reasonable price and delivery time based on the situation. For many orders requiring custom sizing, we will also need to consult with our workshop to determine feasibility.
Do you offer a resale program for your merchandise?
Of course, that's not a problem. You can communicate further with us via email.
If I am an influencer, how can I collaborate with you?
I believe we have great potential for collaboration. However, the best option right now is through our affiliate marketing plugin: Lily. You can click this link to learn more about it or directly email us for further communication.
Can I be a model for you?
Thank you,but currently, all our models are generated through AI, and we are not looking to hire new models at the moment.